While the idea of integrating technology might initially seem at odds with a service-oriented approach, let’s explore some ways that digital solutions can elevate customer experience.

Customers want a more personalized mobile experience, but most aren’t getting it or are unhappy with current options.

Technology spending at U.S. banks is will hit nearly $86 billion this year.

Micah Group recently wrote an article for Great Lakes Banker, focused on the post-pandemic challenges facing banks in 2022.

The pandemic continues to shift customer behaviors in banking.

The pandemic has magnified the importance of customer experience as a competitive differentiator.

A disruptive year compounded challenges for the financial sector, while presenting opportunities for innovative institutions.