6 Customer service problems that technology can help solve in commercial finance
In commercial lending, the importance of customer relationships and personalized service cannot be overstated. While the idea of integrating technology might initially seem at odds with a service-oriented approach, let’s explore some ways that digital solutions can elevate customer experience.
Slow turnaround times during busy seasons
Processing credit requests when demand is high can put a strain on your team. Platforms like Micah™ help automate back office tasks like data entry, identity verification, calculations, risk scoring, and documentation, leading to faster response times and greater capacity. With automated workflows, you can prevent bottlenecks and keep deals moving through your pipeline.
Navigating countless software systems
Imagine having your loan software, documentation, and processes centralized in one place. Micah™ empowers employees, borrowers, and vendors to efficiently update and manage deals from application to decision. Consolidating your platforms can help reduce costs, while making it easier for customers to conduct business with you.
Information sharing 1.0
Security and compliance limitations can make information-sharing tedious and disorganized. Micah™ provides the tools to share deal information securely and efficiently with vendors and customers. With robust access controls at your disposal, you gain the ability to finely tune what information is shared and with whom–a level of control that far surpasses what conventional tools like Excel can provide.
Finding and aggregating data
A powerful advantage of a single integrated system is the ability to extract comprehensive, timely reporting on your deal activity. With everything in one place, you can get a birdseye view across your lending programs at any time. For sales and funding partners, the convenient Micah™ Partner Portal provides pre-populated reports of their respective activity.
Manual underwriting and data processing
Embracing automation not only frees your team from mundane tasks, but also minimizes the risk of errors and missed steps. Systems like Micah™ are built around your workflow and business requirements, allowing you to maintain complete control. With less time spent on manual tasks, your employees have more capacity to focus on high-touch, high-value work.
Providing a competitive customer experience
Technology-driven convenience has become standard and customers anticipate it across all aspects of their lives. Modern software solutions help you provide customers, vendors and partners with user-friendly online tools, faster response times, and efficient processes – all of which contribute to a positive experience.
At Micah Group, we put people at the center of everything we do. Our platform is designed to ensure that your customers, vendors and employees enjoy a frictionless process. Whether it's accelerating response times, streamlining systems, simplifying information sharing, or automating underwriting, Micah™ offers tailored solutions that reduce pain points. Connect with us today to start exploring possibilities.